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Privacy Policy

PRIVACY POLICY

Théâtre Bouches Décousues / Sortir=grandir / La fabrique à souvenirs de la couturière

Last updated: September 14, 2023

For the purposes of this Policy, the expression “personal information” means all information concerning an individual that makes it possible to identify them, such as a surname and first name, civic address, email address, telephone number.

PURPOSE OF THE POLICY

Théâtre Bouches Décousues takes issues relating to confidentiality and the protection of personal information seriously. We are committed to protecting the personal information of our users. We have adopted this Privacy Policy (the “Policy”) in order to be transparent about what personal information we collect, why we collect it, with whom we share it, how you can access it and how you can correct it, if necessary. In this Policy, the terms “Théâtre Bouches Décousues”, “we”, “us”, “our” and “our organization” refer to the company Théâtre Bouches Décousues.

We recognize our duty to manage your personal information responsibly. We do not and will not sell your personal information to third parties.

This Policy applies to the use of the www.theatrebouchesdecousues.com, www.sortirgrandir.com and www.lafabriqueasouvenirs.com websites. Please read it carefully to understand when you provide us with your personal information and how we use it. By using our websites, you agree to the use of your personal information as described in this Policy.

In order to make this Policy as clear as possible, we have identified the instances where a user might potentially share personal information with us. The Policy is therefore divided as follows:

  • Find out more about our organization
  • Contact a member of our team

What personal information is collected will be discussed in more detail in this Policy. Information such as how your personal information is used, how and when it may be shared, how you can access and control it, how we ensure your personal information is safe and how to contact us will also be addressed.

PERSONAL INFORMATION THAT WE COLLECT

  • When you want to learn more about Théâtre Bouches Décousues:

Our website is hosted by whc.ca, which automatically collects certain information through cookies or similar technologies. To learn more about whc.ca’s privacy policy, please refer to https://whc.ca/legal/privacy-policy.

Please note that the information collected by cookies does not allow us to identify you personally. Please note as well that you can refuse to have cookies collected:

  • Via your web browser or
  • From our cookies banner.

Why: The information collected allows us to analyze how our website is used and accessed, thus allowing us to enhance its functionality and optimize it to better meet the needs of our users. This data also helps us offer quality service and communicate with you to help you easily find the information you are looking for.

➔ When you want to contact a member of our team or subscribe to our newsletter

When you want to contact a member of our team (by using our contact form) or subscribe to our newsletter, we only collect the following personal information: surname, first name, email address and optionally: organization, country, occupation (presenter, producer, teacher, etc.). 

Why: We use this personal information to be able to identify you, to answer your questions and requests and to send you our newsletter or informative emails from time to time.

REASONS FOR COLLECTING PERSONAL INFORMATION

Personal information may be collected for a number of purposes, including the following:

  • To provide the best possible customer service.
  • To compile statistics to guide business decisions.
  • To guarantee the security of our platform and the safety of its use.

USE OF COOKIES

When you visit our website, you may provide us with information via cookies or similar technologies.

Cookies are files containing a small amount of data about a given user. This data may include an anonymous unique identifier. Cookies are stored on the user’s computer or on the hard drive of another device. They enable us to tailor your user experience each time you visit our site.

Most browsers automatically accept cookies, but you can refuse or deactivate them by consulting your browser’s configuration options. However, if you refuse or deactivate them, certain functions of the website may no longer be available. It is also possible to delete cookies after use. 

WHO DO WE SHARE YOUR PERSONAL INFORMATION WITH AND WHY?

We do not sell our users’ personal information under any circumstances. Your personal information is only shared in accordance with this Policy. When you consent to this Policy, we may share your personal information with the following parties:

Third Party Suppliers: In the course of conducting our business, we may need to share some of your personal information with certain third parties. For example, we may share some of your personal information with our IT suppliers in order to carry out their mandate or fulfill a service contract.

In general, the suppliers we use will only collect, use and disclose your information to the extent necessary to perform the services they provide to us, such as hosting our website via whc.ca.

Some third-party service providers have their own privacy policies regarding the information we are required to provide to them when we use their services. With respect to these providers, we recommend that you read their privacy policies carefully so you may understand how they will treat your collected personal information.

Once you leave our website or are redirected to a third-party website or application, you are no longer governed by this Policy. We assume no responsibility for the privacy practices of these other sites and recommend that you read their privacy policies carefully.

List of our IT providers

Meta (advertising analysis—the United States): https://www.facebook.com/privacy/policy/

Google (data analysis—the United States): https://policies.google.com/privacy

WHC (data hosting): https://whc.ca/legal/privacy-policy

Womko (programming for theatrebouchesdecousues.com)

Agence 404 (programming for sortirgrandir.com)

Akufen (programming for lafabriqueasouvenirs.com)

Mailchimp (email marketing—the United States): https://www.intuit.com/privacy/statement/

To prevent your data being collected by Google Analytics: https://tools.google.com/dlpage/gaoptout?hl=en

To customize the ads appearing on the various Google platforms:
http://www.google.com/settings/ads

Parties with whom it may be legally required: we may disclose your information if required to do so by law or if such disclosure is necessary in order to:

  • Comply with the law or any legal process.
  • Protect the rights or property of Théâtre Bouches Décousues.
  • Protect the security of our Website, our users and their data.

YOUR RIGHTS

The laws governing the protection of personal information give you certain rights in relation to your information. In particular, you may:

  • Request access to your personal information in order to verify it. Please note, however, that we reserve the right to ask you for additional information to prove your identity.
  • Ask us to amend or correct your personal information.
  • Ask us to delete personal information in our possession, unless for example we are required to retain it in order to comply with legal obligations.
  • Object to the handling of your personal information, unless we have legitimate grounds which would override your rights or interests or if we need to continue to handle this personal information in order to establish, exercise or defend a legal claim.
  • Ask us to limit the handling of your personal information if it is inaccurate, if you believe that our handling of your personal information is unlawful or if we no longer need to handle your personal information but need to retain it for legal purposes.
  • Request your personal information in an accessible format.
  • Withdraw your consent to the handling of your personal information.
  • File a complaint with the competent authority if you believe that we are handling your personal information in violation of applicable privacy laws.

ACCESS TO AND CONTROL OF YOUR PERSONAL INFORMATION

You can ask to check, amend or delete your personal information by sending us an email at vieprivee@theatrebouchesdecousues.com, or by using the contact details at the end of this Policy. We will respond to your request as quickly as possible. Please provide us with sufficient details so that we can identify you and respond to your request.

WHERE YOUR PERSONAL INFORMATION IS STORED

Your personal information is hosted on WHC servers in the following country or countries: Canada or on Mailchimp servers (the United States).

HOW LONG WE KEEP YOUR PERSONAL INFORMATION

We will retain all collected personal information for as long as necessary to fulfil the purposes for which it was collected or for other critical purposes such as complying with legal obligations. We will destroy the personal information at the end of this period, or if you choose to withdraw your consent. Upon request, once your personal information has been deleted, you will receive confirmation that your request has been processed.

OUR COMMITMENT TO PROTECTING PERSONAL INFORMATION

We have implemented a combination of physical, organizational and technological means to ensure the confidentiality of the personal information we hold and to protect it. We educate our employees about the importance of safeguarding the confidentiality of personal information, and they must use passwords to access customers’ personal information.

If you have any questions about the security of your personal information, please email us directly at vieprivee@theatrebouchesdecousues.com.

AGE OF CONSENT

We do not solicit or collect personal information from minors under the age of 14. If you are a parent or guardian and become aware that a minor under the age of 14 has provided us with personal information, please contact us. If we become aware that we have collected personal information from a minor under the age of 14 without parental consent, we will delete any information that may have been collected.

CHANGES TO THE POLICY

We reserve the right to modify this Policy at any time; please review it regularly. Unless otherwise stated, changes to this Policy will take effect as soon as they are posted on our sites. If changes are made to this Policy, we will notify you here of the update so you may be aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

QUESTIONS AND CONTACT INFORMATION

If you wish to access, correct, amend or delete any personal information we have about you, lodge a complaint, or if you simply want more information, you may contact us as follows:

Théâtre Bouches Décousues

c/o the person responsible for the protection of personal information

911 rue Jean-Talon Est #133 

Montréal (Québec) H2R 1V5

vieprivee@theatrebouchesdecousues.com

COMPETENT AUTHORITIES

If you are not satisfied with our answer to a request about your personal information, you may contact the Commission d’accès à l’information du Québec, the public body responsible for overseeing personal information management and processing practices in Québec (or the Office of the Privacy Commissioner of Canada).

Commission d’accès à l’information du Québec

Address:

Bureau 900, 2045 rue Stanley, Montréal (Québec) H3A 2V4

Telephone: 514 873-4196

Fax: 514 844-6170

Toll-free: 1 888 528-7741

Email: cai.communications@cai.gouv.qc.ca

Website: https://www.cai.gouv.qc.ca/english/

Office of the Privacy Commissioner of Canada: https://www.priv.gc.ca/en/